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Updated: Sep 26, 2026
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Exam Price: | $245 USD |
| Real Exam Qty: | 50 |
| Certificate Validity Period: | Valid until next annual release; subject to Oracle Cloud Recertification Policy |
| Exam Duration: | 90 minutes |
| Passing Score: | 68% |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Related Certifications: | Oracle Fusion Service 2024 Implementation Professional Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D) Oracle Fusion Service 2025 Implementation Professional |
| Available Languages: | English |
| Recommended Training: | Oracle Fusion Service Implementation Learning Path Become a Fusion Service Implementer |
| Exam Registration: | Oracle University Registration Pearson VUE Scheduling |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-service-2026-implementation-professional/pexam_1Z0-1064-26 |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control |
| Topic 2: Service Request Management | 25% | - Milestones and action plans - SR creation, lifecycle and processing - Service catalog and entitlements - SR categories, assignment rules and routing |
| Topic 3: Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security |
| Topic 4: Omnichannel Communications | 15% | - Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications |
| Topic 5: Customization, Productivity and Analytics | 10% | - Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics |
| Topic 6: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Themes
- B. Object workflow
- C. Icons
- D. Objects
- E. Fields
- F. Exports
- G. Roles and privileges
- H. Reports
Correct Answer: D,E,F,H 🗳️
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
- A. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
- B. Milestones are actions on a service request (SR) that must be completed by a specific time.
- C. Milestones are commitments to handle SRs within certain timelines.
- D. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
- E. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
Correct Answer: A,D,E 🗳️
What three things should you do once you have established a global default coverage?
- A. Use Application Composer to include milestones on the Service Request Layout if desired.
- B. Use Application Composer to configure warning emails about milestone compliance events.
- C. Create an ESS job to Aggregate Service Requests.
- D. Create an ESS job to Monitor Service Request Milestones.
Correct Answer: A,C,D 🗳️
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- B. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
- C. The configured frequency to retrieve emails is too long.
- D. Incoming messages have a custom filter.
Correct Answer: D 🗳️
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
- A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
- B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
- C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
- D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
Correct Answer: A 🗳️
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