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Updated: Aug 01, 2026
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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Available Languages: | English |
| Exam Format: | Multiple Choice Questions |
| Related Certifications: | Avaya Aura Communication Manager Avaya Call Management System (CMS) Avaya Aura Contact Center |
| Real Exam Qty: | 55 |
| Recommended Training: | Avaya Aura Communication Manager Training Avaya Call Management System Documentation |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Computer-based exam (delivery method may vary by testing center or online proctoring availability) |
| Pre Condition: | Recommended experience with Avaya Aura Communication Manager and basic contact center/telephony concepts. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Contact Center Integration | - Integration with Aura components
|
| Topic 2: Avaya Call Management System (CMS) Implementation | - ACD reporting and analytics
|
| Topic 3: Avaya Aura Communication Manager Core Configuration | - Station and endpoint administration
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which application or menu can be used for creating an ACD on CMS?
A) CMS-Supervisor
B) cms svc
C) cms adm
D) CMS-Terminal
2. Which Call Center package includes Expert Agent Selection (AES)?]
A) Call Center Introductory
B) Call Center Basic
C) Call Center Elite
D) Call Center Standard
3. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?
A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) Only the switch release in the CMS needs to be changed to CM6.
C) It is not necessary far either the reporting adjunct or the switch release to change.
D) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
4. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
A) /cms/install/canfig.sog
B) /cms/install/logdir/adminlog
C) /tmp/install.log
D) /var/adm/messages
E) /var/log/cms_nstall.log
5. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?
A) External
B) Local
C) Integrated
D) Adjunct
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
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