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Updated: Aug 02, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Exam Format: | Multiple Choice Questions |
| Real Exam Qty: | 55 |
| Related Certifications: | Avaya Aura Communication Manager Avaya Call Management System (CMS) Avaya Aura Contact Center |
| Available Languages: | English |
| Recommended Training: | Avaya Call Management System Documentation Avaya Aura Communication Manager Training |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: | Avaya 6201.1 Sample Questions |
| Exam Way: | Computer-based exam (delivery method may vary by testing center or online proctoring availability) |
| Pre Condition: | Recommended experience with Avaya Aura Communication Manager and basic contact center/telephony concepts. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Contact Center Integration | - Contact center call flow design
|
| Avaya Aura Communication Manager Core Configuration | - Station and endpoint administration
|
| Avaya Call Management System (CMS) Implementation | - CMS architecture and data collection
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
A) BSR improves agent utilization.
B) BSR decreases titer workload across sites.
C) BSR follows a specified strategy far skill selection.
D) BSR creates a virtualized pool of agent resources.
E) BSR balances and improves service across enterprise.
2. Which application or menu can be used for creating an ACD on CMS?
A) CMS-Supervisor
B) cms svc
C) cms adm
D) CMS-Terminal
3. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
A) 135.9.86.54 135.9.56.56
B) 135.9.86.54 192.168.2.2
C) 135.9.86.54 135.9.86.58
D) 192.168.2.3 192.168.2.2
4. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
A) The arrow an the CMS menu is up
B) From the CMS menu. Maintenance Connection Status shows a link operational.
C) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
D) The /cms/install/logdir/admin. log shows a link is operational.
E) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
5. How are feature packages, like External Call History or Forecasting, installed an a CMS system?
A) Using cms adm menu:, pkg_install option
B) Using CMS main menu, System Setup menu, Package management option
C) Using cms svc menu, pkg_install option
D) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A,B,D | Question # 5 Answer: A |
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