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Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

• A. Are the processes the same for the direct Sales team and indirect Sales team?
• B. How critical are the business processes?
• C. Is the data shared between the direct Sales team and indirect Sales team?
• D. Can the direct Sales team use the standardfunctionality?

Northern Trail Outfitters (WTO) has around 500,000 active customers stored m the Account object. NTO gets an average of two orders per customer each month from both internal and online sales channels. NTO is expecting growth of 15% year-over-year (YoY). Various NTO users have recently started complaining about slower performances while accessing order information or running reports. NTO customers are also teeing slower responses while accessingtheir order history on B2B Commerce.
Which two options should a Solution Architect consider to improve performance' Choose 2 answers

• A. Create a custom component to display all order information.
• B. Enable reporting snapshots to store summarised information.
• C. Use external objects instead of standard B2B Commerce Order object.
• D. Develop an archiving strategy around order records from Salesforce based on a criteria that works with customer.

A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

• A. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
• B. Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
• C. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.
• D. Agree with the management team to postpone the go-live and increase the scope to include the desired features.

A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers

• A. Global case management across lines of business
• B. Collaboration between lines of business
• C. Access to shared lines of business data
• D. Simple security architecture across lines of business

Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?

• A. Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.
• B. Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
• C. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.
• D. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.