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Updated: Jul 21, 2026
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SAP C_C4H410_01 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Exam Number: | C_C4H410_01 |
| Passing Score: | 65% |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Customer Experience Certifications |
| Real Exam Qty: | 80 |
| Certificate Validity Period: | No fixed expiration; subject to SAP certification 'Stay Current' policy and product release updates |
| Exam Format: | Multiple choice, Multiple response |
| Exam Price: | USD 550 (may vary by region) |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Sales Cloud Overview Training SAP Learning Journey - SAP Sales Cloud |
| Exam Registration: | SAP Training Certification Portal Exam Detail Page (C_C4H410_01) |
| Sample Questions: | SAP C_C4H410_01 Sample Questions |
| Exam Way: | Online proctored or authorized test center |
| Pre Condition: | No mandatory prerequisites, but SAP recommends basic knowledge of CRM and SAP Sales Cloud fundamentals |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h410_01-sap-certified-application-associate-sap-sales-cloud-1911-g/ |
SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Sales reporting and dashboards - Key performance indicators |
| SAP Sales Cloud Overview | - Key business processes in SAP Sales Cloud - System architecture and positioning |
| Integration and Data Exchange | - Data migration concepts - Integration with SAP ERP / S/4HANA |
| Configuration and Extensibility | - UI adaptation and extensions - Business configuration |
| Opportunity and Sales Management | - Forecasting and pipeline management - Lead to opportunity lifecycle |
| Master Data Management | - Account and contact management - Product and pricing basics |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
A) You create the contact for the first account and add the same contact to the second account.
B) You merge both accounts and create the contact record for that account.
C) You create different contacts for each account.
D) You create the contact master record only and add it to the account hierarchy.
2. Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should you NOT perform during these two weeks?
There are 2 correct answers to this question.
Response:
A) Update the business configuration.
B) Request new tenants.
C) Apply SDK solution.
D) Update fine tuning.
3. Which of the following activities can you contain territory determination?
There are 2 correct answers to this question.
Response:
A) Promotions
B) Campaigns
C) Sales Quotes
D) Opportunities
4. Your customer wants their managers to track sales performance. How do you perform the sales target planning?
There are 2 correct answers to this question.
Response:
A) Maintain multiple active versions of the sales target plan at the same time.
B) Maintain multiple curruncies in the sales target plan.
C) Create a sales target plan with unique key combination of sales unit and horizon.
D) Select the planning dimensions and master data.
5. For which of the following systems does SAP Sales Cloud provide standard integration content for registered products?
Please choose the correct answer.
Response:
A) SAP Marketing
B) SAP Commerce
C) SAP ERP
D) SAP CRM
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C | Question # 3 Answer: C,D | Question # 4 Answer: C,D | Question # 5 Answer: C |
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