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Updated: Jul 29, 2026
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SAP C_C4HFSM_91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Exam Price: | $500 USD / €450 EUR |
| Certificate Validity Period: | Retired, no longer active |
| Real Exam Qty: | 80-88 |
| Passing Score: | 68% |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - SAP Field Service Management |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Recommended Training: | SAP Learning Hub SAP Training Shop |
| Exam Registration: | SAP Certification Hub Pearson VUE |
| Sample Questions: | SAP C_C4HFSM_91 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Field Service Management concepts; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_c4hfsm_91-sap-certified-application-associate-sap-field-service-management-19q1 |
SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting & Analytics | 14% | - Standard reports and dashboards - Report templates and configuration - Data export and analysis |
| SAP Field Service Management Fundamentals | 12% | - Core business processes - Navigation and basic administration - Solution overview and architecture |
| Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Crowd service and technician management - Activity assignment and optimization |
| Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Offline functionality and data synchronization - Field service mobile app features |
| Service Execution & Completion | 16% | - Effort, material, and expense recording - Forms, reports, and documentation - Service call lifecycle |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.
A) Use CCQL
B) Use the Query API
C) Use MS SQL
D) Use ERP API
2. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
A) This feature does not help with automatic time recording
B) With this feature the dispatcher will see in the planning board in which step the technician currently is
C) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
3. To send a sms to technicians when they receive an assignment, you need to.......Choose the correct answer.
A) Open an account and prepay an sms-package from www.sms-boostercom.
B) Set the cloud permission 'sms' READ = TRUE
C) Have a Twillio-Account with sms-send service active
D) Define a business rule in the admin for the company
4. In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.
A) E-mail interaction
B) None touch
C) High touch
D) Video chat
5. As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.
A) You apply company-lavel settings to a specific database.
B) You apply company-level settings to all databases.
C) You apply account-level settings to all databases.
D) You apply account-level settings to a specific database.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A,C |
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