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Updated: Sep 05, 2025

No. of Questions: 85 Questions & Answers with Testing Engine

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Genesys GE0-806 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Review and edit Scenario Schedule
  • Review Schedule Notifications
  • Genesys WFM Interfaces
Topic 2
  • Configure Activity Policies
  • Web Architecture Overview
  • Review Agent Preference options
Topic 3
  • Initial WFM Configuration, Using WFM Configuration Utility
  • Create, edit and delete Web Preferences, Installing the WFM server
Topic 4
  • Create Contract Profiles
  • Assign Agents to contracts
  • Assign Shift to Contracts
  • Create Activity Sets
  • Setup Activity Policies
Topic 5
  • Explain the architecture and functionality of the Genesys Workforce Management System
  • Create and Configure Business Unit (BU)
Topic 6
  • Installing
  • uninstalling WFM applications
  • Create Workload Forecast for Multi-Site Activity (MSA)
Topic 7
  • Use the Rebuild Schedule wizard
  • Split Volume and Staffing for Multi-Site Activity
Topic 8
  • Elements of a Workforce Management System
  • Change filter settings for the Calendar views
Topic 9
  • Integration with the CIM Platform
  • Use the Commit-Rollback feature

Reference: https://genbin.genesys.com/old/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf

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