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Updated: Aug 09, 2026
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
| Exam Name: | HCSP-Presales-Service(AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Format: | Single-choice, Multiple-choice, Scenario-based |
| Exam Duration: | 90 minutes |
| Related Certifications: | HCIA-Service HCSP-Field-Service(AICC) |
| Passing Score: | 600 / 1000 |
| Available Languages: | English, Chinese |
| Real Exam Qty: | 60 |
| Exam Price: | $200 USD |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Huawei HCSP-Presales-Service(AICC) Training Course |
| Exam Registration: | Huawei Talent Certification Prometric Registration |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
| Exam Way: | Online proctored / Onsite at authorized test centers |
| Pre Condition: | Recommended to have HCIA-Service certification or relevant service industry experience |
| Official Syllabus URL: | https://e.huawei.com/en/talent/certification/exam/H21-287_V1.0 |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Product Knowledge | 30% | - ICD (Intelligent Call Distributor) principles and functions - UAP (Unified Agent Platform) features and specifications - CTI, IVR, recording and other core modules - Integration with third-party systems (CRM, billing, etc.) |
| Topic 2: Presales Capability and Case Analysis | 25% | - Typical project cases and best practices - Competitive analysis and differentiation - Common questions and solutions - Solution proposal and quotation preparation |
| Topic 3: AICC Solution Overview | 20% | - Typical application scenarios and value - Architecture and components of AICC solution - Basic concepts and positioning of AICC |
| Topic 4: AICC Solution Design | 25% | - Capacity planning and network design - Requirement analysis and solution planning - Security and compliance considerations - High availability and disaster recovery design |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?
A) Passive taps are less expensive.
B) It provides higher quality recordings.
C) It is undetectable by the agent and does not generate any signaling that could impact the call.
D) It is the only method supported by the AICC software.
2. Which QoS (Quality of Service) marking on IP packets is typically used for voice media (RTP streams) to ensure priority treatment over the network?
A) DSCP CS7 (Class Selector 7)
B) DSCP AF21 (Assured Forwarding)
C) DSCP CS0 (Class Selector 0)
D) DSCP EF (Expedited Forwarding)
3. Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?
A) UAP Client
B) IVR System
C) CTI Server
D) Media Server
4. What is the primary technical reason for implementing a "geographically redundant" AICC solution with components in different data centers?
A) To improve voice quality by reducing latency for agents in different regions.
B) To protect against a complete site failure, such as a natural disaster or power outage.
C) To meet different data retention laws in each region.
D) To reduce bandwidth costs by load-balancing traffic.
5. When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?
A) CPU Clock Speed
B) Disk I/O (Input/Output Operations)
C) RAM Allocation
D) Network Bandwidth
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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