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Updated: Nov 14, 2026
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | HCSP-Presales-Service(AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Format: | Scenario-based, Single-choice, Multiple-choice |
| Exam Duration: | 90 minutes |
| Related Certifications: | HCSP-Field-Service(AICC) HCIA-Service |
| Passing Score: | 600 / 1000 |
| Available Languages: | English, Chinese |
| Real Exam Qty: | 60 |
| Exam Price: | $200 USD |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Huawei HCSP-Presales-Service(AICC) Training Course |
| Exam Registration: | Huawei Talent Certification Prometric Registration |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
| Exam Way: | Online proctored / Onsite at authorized test centers |
| Pre Condition: | Recommended to have HCIA-Service certification or relevant service industry experience |
| Official Syllabus URL: | https://e.huawei.com/en/talent/certification/exam/H21-287_V1.0 |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Product Knowledge | 30% | - ICD (Intelligent Call Distributor) principles and functions - UAP (Unified Agent Platform) features and specifications - CTI, IVR, recording and other core modules - Integration with third-party systems (CRM, billing, etc.) |
| Topic 2: AICC Solution Design | 25% | - Capacity planning and network design - Requirement analysis and solution planning - Security and compliance considerations - High availability and disaster recovery design |
| Topic 3: Presales Capability and Case Analysis | 25% | - Typical project cases and best practices - Competitive analysis and differentiation - Common questions and solutions - Solution proposal and quotation preparation |
| Topic 4: AICC Solution Overview | 20% | - Typical application scenarios and value - Architecture and components of AICC solution - Basic concepts and positioning of AICC |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?
- A. Passive taps are less expensive.
- B. It provides higher quality recordings.
- C. It is undetectable by the agent and does not generate any signaling that could impact the call.
- D. It is the only method supported by the AICC software.
Correct Answer: C 🗳️
Which QoS (Quality of Service) marking on IP packets is typically used for voice media (RTP streams) to ensure priority treatment over the network?
- A. DSCP CS7 (Class Selector 7)
- B. DSCP AF21 (Assured Forwarding)
- C. DSCP CS0 (Class Selector 0)
- D. DSCP EF (Expedited Forwarding)
Correct Answer: D 🗳️
Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?
- A. UAP Client
- B. IVR System
- C. CTI Server
- D. Media Server
Correct Answer: C 🗳️
What is the primary technical reason for implementing a "geographically redundant" AICC solution with components in different data centers?
- A. To improve voice quality by reducing latency for agents in different regions.
- B. To protect against a complete site failure, such as a natural disaster or power outage.
- C. To meet different data retention laws in each region.
- D. To reduce bandwidth costs by load-balancing traffic.
Correct Answer: B 🗳️
When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?
- A. CPU Clock Speed
- B. Disk I/O (Input/Output Operations)
- C. RAM Allocation
- D. Network Bandwidth
Correct Answer: A 🗳️
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