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Updated: Aug 27, 2026
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EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN (accredited ITIL certification provider under PeopleCert/Axelos scheme) |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL4 Foundation |
| Certificate Validity Period: | No fixed expiration (ITIL 4 Foundation certification is generally valid indefinitely) |
| Passing Score: | 65% (26 out of 40 questions) |
| Real Exam Qty: | 40 |
| Exam Price: | Approx. 250–350 USD (varies by region and provider) |
| Exam Format: | Closed book, Multiple-choice questions, Online proctored or onsite |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Practice Manager ITIL 4 Managing Professional |
| Available Languages: | Japanese, Spanish, English, Portuguese, German, Chinese (Simplified), French |
| Exam Duration: | 60 minutes |
| Recommended Training: | PeopleCert Official ITIL Training AXELOS ITIL 4 Overview |
| Exam Registration: | PeopleCert ITIL Certification Portal EXIN ITIL Foundation Certification Page |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required; recommended familiarity with IT service management concepts |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-itil-foundation/ |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Value System (SVS) | - Service value chain - Continual improvement - Guiding principles - Governance |
| Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| The Four Dimensions of Service Management | - Value streams and processes - Information and technology - Partners and suppliers - Organizations and people |
| ITIL Practices Overview | - Service management practices - Technical management practices - General management practices (e.g., incident, change, problem management) |
EXIN ITIL Foundation (V4) Sample Questions:
Question 1
Which practice makes use of methods from Lean. Agile and DevOps?
A. Service desk
B. Problem management
C. Continual improvement
D. Incident management
Question 2
What is the definition of warranty?
A. A means of determining whether a service is fit for purpose
B. A means of identifying events that could cause harm or loss
C. A means of identifying a result for a stakeholder
D. A means of determining whether a service is fit for use
Question 3
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
A. Minimum viable product
B. Analysis Paralysis
C. Direct observation
D. Feedback loop
Question 4
Which statement about the 'change enablement' practice is CORRECT?
A. Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
B. Normal changes are triggered by the creation of a change request which can be created manually or automated
C. There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
D. Standard changes are those that need to be scheduled, assessed and authorized following a standard process
Question 5
Which statement about the 'continual improvement model' is CORRECT?
A. The low of the model helps organizations to link improvements to its goals
B. The model is applicable to only certain parts of the service value system
C. Organizations should use an additional model or method to link improvements to customer value
D. Organizations should work through the steps of the model in the sequence in which they are presented
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: D |
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