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CIPS L5M9 Exam Overview:
| Certification Vendor: | CIPS (Chartered Institute of Procurement & Supply) |
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Available Languages: | English |
| Exam Format: | Objective response, Multiple-choice questions (MCQs), Scenario-based questions |
| Related Certifications: | CIPS Level 5 Advanced Diploma in Procurement and Supply |
| Exam Duration: | 90 minutes |
| Passing Score: | 50% |
| Recommended Training: | CIPS Study Resources |
| Exam Registration: | CIPS Official Qualifications Portal |
| Sample Questions: | CIPS L5M9 Sample Questions |
| Exam Way: | Computer-based or center-based objective response exam (CIPS approved test centres or remote proctoring depending on region). |
| Pre Condition: | No formal prerequisite for L5M9 beyond being enrolled in CIPS Level 5 Advanced Diploma modules. |
| Official Syllabus URL: | https://www.cips.org/qualifications |
CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations Management Concepts | - Performance objectives of operations
|
| Quality and Reliability Management | - Total Quality Management (TQM)
|
| Operations Strategy and Performance | - Operations strategy development
|
| Operations Processes and Systems | - Process design and analysis
|
| Performance Improvement in Operations | - Continuous improvement approaches
|
CIPS Operations Management Sample Questions:
1. Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?
A) Yes- other criteria include cost and speed
B) No- quality criteria includes performance and reliability
C) No- quality is not concerned with aesthetics
D) Yes- other criteria include performance and reliability
2. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 4?
A) quality function deployment
B) kansei engineering
C) quality circle
D) statistical process control
3. Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?
A) cost
B) flexibility
C) dependability
D) speed
4. Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?
A) mass production
B) mass customisation
C) make to order
D) customisation
5. Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?
A) anticipation inventory
B) work-in progress
C) transit inventory
D) buffer stock
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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