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Updated: Oct 29, 2026
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Microsoft MS-740 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Teams |
| Exam Number: | MS-740 |
| Exam Price: | 165 USD |
| Exam Duration: | 150 minutes |
| Available Languages: | English, German, Chinese (Traditional), Spanish, Italian, Chinese (Simplified), Korean, Portuguese (Brazil), French, Japanese |
| Certificate Validity Period: | Retired July 31, 2023 |
| Exam Format: | Multiple response, Multiple choice |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 (scale 1-1000) |
| Recommended Training: | Official MS-740 Study Guide |
| Exam Registration: | Microsoft Learn Exam Page Pearson VUE |
| Sample Questions: | Microsoft MS-740 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended experience with unified communications, Teams administration, networking, and Azure fundamentals |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-740/ |
Microsoft MS-740 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Troubleshoot Microsoft Teams voice issues (15-20%) | |
| Troubleshoot audio and video flow issues | - troubleshoot audio and video quality issues - troubleshoot call drops - investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs |
| Troubleshoot emergency calling issues | - troubleshoot dynamic emergency calling - identify issues with emergency phone number normalization rules - troubleshoot location detection failures - troubleshoot missing locations in outbound calls and missing addresses - troubleshoot dial mask issues |
| Troubleshoot direct routing issues | - troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service - troubleshoot dial plan issues including normalization rules - identify the root cause of direct-dialing call issues by reviewing the SBC log - troubleshoot audio conferencing issues including provisioning and configuration issues |
Troubleshoot issues with Teams meetings and live events (20-25%) | |
| Troubleshoot live events issues | - troubleshoot meeting creation and scheduling issues - troubleshoot recording issues including policies related to recording - investigate issues sharing content and viewing reports - troubleshoot reporting issues including issues with attendance reports and moderated questions - troubleshoot attendee access and playback issues - troubleshoot and optimize networks for Teams live events - investigate issues connecting to the service and joining meetings |
| Troubleshoot Teams services | - validate Microsoft Audio Conferencing licensing - troubleshoot dial pad issues - troubleshoot phone number provisioning issues - troubleshoot issues with the Outlook add-in for Teams - troubleshoot issues enabling and configuring audio and video devices for Teams - troubleshoot online and hybrid call queues and auto-attendant issues - troubleshoot user provisioning issues including licensing users, phone number assignments, and policies - troubleshoot issues with phone system features - investigate phone system set up and configuration issues |
| Troubleshoot Teams client issues | - troubleshoot Teams client start up issues and crashes on Windows, Mac, and Linux devices - troubleshoot Investigate causes for high memory or CPU usage - investigate network issues including network latency - analyze web traffic and review HTTP status codes by using Fiddler and other tools - troubleshoot issues installing and updating client software - troubleshoot performance issues including long times for uploading files and chats slow to load or send - troubleshoot call set up issues - troubleshoot issues adding participants to meetings |
| Troubleshoot messaging issues | - troubleshoot message delivery issues - troubleshoot issues attaching files and content to messages - troubleshoot chat notification issues |
Troubleshoot federation issues (10-15%) | |
| Troubleshoot issues interoperating with Skype for Business | - investigate chat issues when interoperating with Skype for Business - troubleshoot federation issues between Teams and Skype or Skype for Business - troubleshooting Interop chat scenarios |
| Troubleshoot Teams federation issues | - troubleshoot federation policies and domain lists - verify tenant configuration settings including allowed and blocked domain lists and type of federation |
Troubleshoot issues signing into Teams (15-20%) | |
| Troubleshoot account and network issues | - verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status - troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO) - identify reasons for blocked accounts by reviewing web log data - verify user virtual private network (VPN) configuration settings including split tunneling and client version - validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues |
| Troubleshoot member sign-in issues | - investigate authentication issues - verify whether an applied conditional access policy prevents sign in - determine whether a user account or the device from which a user attempts to sign in is the cause of a sign in issue - troubleshoot client sign-in issues by collecting and analyzing Teams debug logs - troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices - investigate points of failure in the sign-in process flow |
| Troubleshoot guest access issues | - troubleshoot issues adding guest users to teams - troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies - audit invitations sent but not used and inactive accounts - validate configuration settings for federated message flow - review Azure sign-in logs and audit logs for the domain which hosts Teams |
Troubleshoot teams and channels (10-15%) | |
| Troubleshoot issues with apps | - configure Teams to allow or block an app - validate app permission policies - validate app setup policies |
| Troubleshoot issues with public and private channels | - check user permissions, team policies, and tenant policies - verify and troubleshoot channel email settings - troubleshoot tenant replication issues in teams and channels - troubleshoot deletion issues in teams and channels |
Troubleshoot issues with files (15-20%) | |
| Troubleshoot person-to-person (P2P) private chat files issues including issues access and sharing issues | - verify access rights for the user - troubleshoot Teams client configuration policies - troubleshoot issues provisioning users |
| Troubleshoot file issues for private channels | - verify that the SharePoint site for the channel is accessible - verify SharePoint access permissions - confirm that the SharePoint site collection link is intact |
| Troubleshoot file issues for public channels | - verify SharePoint access permissions - determine whether the name for a channel or team have been changed - confirm that the SharePoint site collection link is intact - troubleshoot file synchronization issues and missing files |
Preparation Guide of Microsoft MS-740 Exam
Microsoft MS-740 Prep Guide: Prep guide for the Microsoft MS-740 Exam
An Analysis of the Microsoft MS-740 Exam: A blog about the Microsoft MS-740 exam along with preparation tips
Microsoft Teams is a Chat-based platform that brings a new dimension in the way of teamwork, collaboration and communication. MS-740 Exam is meant to test your skill regarding Team's configuration, deployment and maintenance. It also includes troubleshooting steps and ways to achieve better results in the implementation of Microsoft Teams. Microsoft MS-740 Dumps is a complete study guide which will help you prepare for the exam in the best possible way. It has been carefully designed and developed to provide a thorough understanding of all aspects that are required for successful completion of the test. Mobile app is also available.
Microsoft Teams is a communication and collaboration platform that promises to change the way your team works. This article has been created to give you an overview of the certification exam.
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Are you looking for the best solution to pass Microsoft MS-740 Certification Exam? We offer you some tips and tricks to prepare for the exam. Some of these things may help you find the Best Solution for passing the Microsoft MS-740 Certification. We suggest that you should do a mock test, which will help you practice more than doing a single practice test. The reason why we recommend this is that if you do a mock test, then it will take some time to finish the test. And it will be easier for you because time pressure is one of the most important factors that can influence your result. Microsoft MS-740 Dumps are the Best Solution for preparation of the Microsoft MS-740 Certification Exam because it has everything that you need to prepare for the exam. You will not need to spend your time and money to find it out. This study guide will ensure that you pass your test in your first attempt. Tenant policies are usually written in a very complex manner.
What is the Need for Microsoft MS-740 Certification Exam
If you are working for a big or small organization, preparing for this Microsoft certification will be really beneficial as it will help you in increasing your reputation in the industry. Microsoft MS-740 certification exam is a very crucial exam for those who want to get the Microsoft certification. It is an important addition to your resume and has become highly valued in the IT industry. If you are looking for a career in MS-740, then you will have to prepare for the Exam MS-740. This certification exam checks your technical knowledge and skills regarding troubleshooting Microsoft Teams issues. The main purpose of the Exam MS-740 is to test whether you have enough skills in order to provide technical assistance to customers regarding any kind of issues related to Microsoft Teams. If you are able to pass the exam with flying colors, then you are eligible for an interview for this position. Microsoft MS-740 Dumps can be used to prepare for the Microsoft MS-740 certification exam and also boost your confidence level in taking the actual test. This is the best way to prepare for the Microsoft certification exam. Engine rules for block guides instant split tunneling sites.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-740
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