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Updated: Oct 10, 2026

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Salesforce NP-Con-101 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Nonprofit Success Pack Consultant
Exam Number:NP-Con-101
Certificate Validity Period:2 years
Exam Duration:105 minutes
Passing Score:67%
Exam Format:Multiple-choice, Multiple-select
Related Certifications:Salesforce Certified Administrator
Real Exam Qty:65
Available Languages:English
Exam Price:USD 200 (Retake: USD 100)
Recommended Training:Salesforce Trailhead - Nonprofit Success Pack
Exam Registration:Salesforce Certification Registration
Sample Questions:Salesforce NP-Con-101 Sample Questions
Exam Way:Online proctored or onsite test center
Pre Condition:Must hold Salesforce Certified Administrator certification
Official Syllabus URL:https://trailhead.salesforce.com/credentials/npspconsultant

Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Solution Design and Implementation20%- Deployment and change management
  • 1. Governance and maintenance best practices
  • 2. Testing and deployment strategies
- Requirements gathering and solution design
  • 1. Aligning NPSP features with nonprofit needs
  • 2. Declarative vs custom development
Nonprofit Success Pack Overview and Architecture15%- NPSP core components and data model
  • 1. NPSP object structure and relationships
  • 2. Household and account models
  • 3. Contact relationships and affiliations
- NPSP settings and configuration framework
  • 1. Package configuration options
  • 2. Global settings and customizations
Program and Service Delivery18%- Case management and client services
  • 1. Service delivery tracking
  • 2. Nonprofit Cloud Case Management integration
- Program Management Module (PMM)
  • 1. Programs, engagements, and services
  • 2. Participant tracking and outcomes
Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. LYBUNT, SYBUNT, and giving reports
  • 2. Household and donor analytics
Fundraising and Donation Management22%- Gift management and acknowledgement
  • 1. Receipting and acknowledgement processes
  • 2. Donation lifecycle tracking
- Donation and payment processing
  • 1. One-time and recurring donations
  • 2. Payment gateway integration
  • 3. Soft credits and matching gifts
Data Management and Quality15%- Data import and export
  • 1. NPSP Data Import Tool vs Data Loader
  • 2. Bulk data operations
- Duplicate management and data cleaning
  • 1. Data validation and governance
  • 2. Matching rules and deduplication

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

Question #1

A large nonprofit has chapters in multiple locations that want to operate under one central brand. The nonprofit wants the ability to customize user roles, processes, and messaging unique to each location.
Which two Salesforce tools include the ability to segment data and functionality using business units?
Choose 2 answers

  • A. Marketing Cloud
  • B. Pardot
  • C. Datorama
  • D. Digital Engagement
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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Question #2

A nonprofit is migrating from a legacy donor management database. The database has donor contact information, donation history, and payment information.
How should the consultant load the data from the database using a single file to create the related records?

  • A. Data Import Wizard
  • B. NPSP Data Importer
  • C. Data Loader
  • D. Workbench
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

A nonprofit is using Nonprofit Cloud Case Management. Case managers need to share the initial, midterm, and final client assessments; updates or notes on the client; and pertinent alerts about the client with other staff within the nonprofit who also provide services to the client.
Which two approaches should a consultant recommend to meet the requirement?
Choose 2 answers

  • A. Create Sharing Rules for Assessments, Client Notes, and Client Alerts that share these with the public group.
  • B. Create a permission set that grants Read/Write access to Assessments, Client Notes, and Client Alerts objects.
  • C. Create a Public Group of staff that need access to this information.
  • D. Create a Private Group of staff that need access to this information.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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Question #4

A nonprofit using NPSP performs m-person case management for new and existing clients in the field. When case managers return to the office, they need to enter over 100 contacts from a spreadsheet, and then create a Case for each.
What should the consultant recommend to meet the requirement?

  • A. Configure NPSP Data Importer to upsert Contacts with related Cases.
  • B. Create a web-to-case form that case managers will use to record the contact details.
  • C. Install Case Management to upsert Contacts and relate them to Cases.
  • D. Use Data Import Wizard to insert Contacts and related Cases.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

The executive director at a nonprofit organization wants to have a report to see how much each board member has raised by either direct gifts or gifts they helped to influence for this fiscal year. There is a custom checkbox field on the Contact record to indicate board members.
How should the consultant create this report?

  • A. Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Include the Total Gifts this Year and Soft Credits this Year fields.
  • B. Use the Opportunities report type. Add a cross filter for Contacts with Board Member = TRUE. Summarize the Total Gifts this Year and Soft Credits this Year fields.
  • C. Use the Opportunities report type. Add a field filter for Contacts with Board Member = TRUE. Group results by the Total Gifts this Year and Soft Credits this Year fields.
  • D. Use the Contacts & Accounts report type. Add a field filter for Board Member = TRUE. Add a cross filter for Opportunities with Soft Credits. Group results by Giving Totals.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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