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Updated: Sep 11, 2026
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IBM P6040-014 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM SurePOS 500 Models 5x5 Technical Mastery |
| Exam Number: | P6040-014 |
| Exam Price: | $100-$200 USD |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60-70 |
| Passing Score: | 70% |
| Available Languages: | English |
| Certificate Validity Period: | Not specified |
| Exam Format: | Multiple choice, Scenario-based, Drag and drop |
| Recommended Training: | IBM SurePOS 500 Series Documentation |
| Exam Registration: | Pearson VUE IBM Certification Registration |
| Sample Questions: | IBM P6040-014 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE testing centers |
| Pre Condition: | No formal prerequisites recommended; technical experience with POS hardware is preferred |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM P6040-014 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Hardware installation
|
| Topic 2: System Overview and Architecture | 20% | - Hardware specifications
|
| Topic 3: Maintenance and Support Resources | 20% | - Service procedures
|
| Topic 4: Diagnostics and Troubleshooting | 35% | - Startup and POST analysis
|
IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:
The touch screen is not working even though all wires and cables havebeen secured. Running diagnostics does not reveal any issues. What is the next troubleshooting step?
- A. replace the touch screen LCD assembly
- B. replace the touch screen display
- C. reinstall the touch screen drivers
- D. replace the system board
Correct Answer: C 🗳️
How is the Power up on LAN feature enabled?
- A. through the CMOS Setup Utility program
- B. by installing Power up on LAN from the Diagnostics Program
- C. by installing the Power up on LAN driver from the Retail Store Solutions Web site
- D. through Remote Management Agent
Correct Answer: A 🗳️
Where is the hard disk drivelocated in the IBM SurePOS 5x5?
- A. in the center of the system, underneath the center tower cover
- B. at the rear of the system, behind the I/O tailgate cover
- C. at the front of the system, directlyunderneath the front cover
- D. at the rear of the system, just above the power supply
Correct Answer: C 🗳️
How many unpowered serial ports are there onthe IBM SurePOS 5x5?
- A. Model 545 has three unpowered serial ports and model 565 has four unpowered serial ports.
- B. Both models have three unpowered serial ports.
- C. Model 545 has two unpowered serial ports and model 565 has three unpowered serial ports.
- D. Both models have two unpowered serial ports.
Correct Answer: B 🗳️
Which three resources can be utilized for support assistance? (Choose three.)
- A. IBM Retail Store Solutions Web site
- B. IBM POS Support Web site
- C. IBM TechLine
- D. IBM AnswerLine
- E. IBM POS QuickReference Guide
- F. IBMLink
Correct Answer: A,C,F 🗳️
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