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Updated: Aug 19, 2026
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Pegasystems PEGACPCSD25V1 Exam Overview:
| Certification Vendor: | Pegasystems |
| Exam Name: | Certified Pega Customer Service Developer 25 |
| Exam Number: | PEGACPCSD25V1 |
| Real Exam Qty: | 50 |
| Passing Score: | 65% |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | Pega Customer Service Implementation Certified Pega System Architect Certified Pega Senior System Architect |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Exam Way: | Pearson VUE Testing Center or Pearson VUE Online Proctored |
| Pre Condition: | Completion of the Pega Customer Service Implementation learning path is recommended; intended for System Architects and Senior System Architects implementing Pega Customer Service solutions. |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-customer-service-developer |
Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Experience | 20% | - Constellation UX
|
| Topic 2: Case Management | 10% | - Service Requests
|
| Topic 3: Application Development | 15% | - Development Architecture
|
| Topic 4: Reporting | 5% | - Analytics and Reporting
|
| Topic 5: Channels | 15% | - Customer Service Channels
|
| Topic 6: Interaction Management | 15% | - Customer Interactions
|
| Topic 7: Data Integration | 15% | - Common Data Model
|
| Topic 8: Business Outcomes | 5% | - Contact Center Fundamentals
|
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