Salesforce Certified Omnistudio Consultant Sample Questions:

1. Which two OmniScript components should the consultant recommend using to meet this validation requirement?
Choose 2 answers

A) Formula
B) Calculation
C) Messaging
D) Alert

2. The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

A) Add more Step elements to create shorter pages.
B) Pass the process type as an input parameter.
C) Create a specific OmniScript for each business process.
D) Add more conditional views to branch the OmniScript into logical sections.

3. Which three use cases should be implemented using Calculation Procedures and matrices?
Choose 3 answers

A) Use a house's address, size, and age of the building to determine an insurance premium.
B) Use location and past usage to determine the monthly cost for an energy product.
C) Use rules to determine eligible insurance products based on a house's address and age of the building.
D) Use the product color and capacity to determine the price of a product.
E) Use risk factors for an insured item to determine different insurance product options.

4. A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

A) OmnlScript with multiple Step elements
B) Salesforce list view with custom buttons/links
C) Single FlexCard with multiple actions
D) Multiple FlexCards with single action

5. A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?

A) Using three FlexCards
B) Using a single FlexCard with multiple card filters
C) Using a single FlexCard with three states
D) Using a single FlexCard with three flyouts

Solutions: