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Apple Macintosh Service Sample Questions:

1. You are troubleshooting an iMac (Mid 2007) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A) Faulty LCD panel
B) Faulty logic board
C) Faulty power supply
D) Faulty video card

2. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) You can't connect to the Internet.
B) The power button or power indicator lights up.
C) You don't hear a startup chime.
D) You may hear fan or drive noise.
E) The cursor is frozen and the system is unresponsive.

3. The two primary goals of troubleshooting are _____ and _____. SELECT TWO

A) repairing a product quickly
B) repairing a product properly
C) running as many diagnostics as possible
D) using as many parts as possible
E) repairing a product cheaply

4. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) Are any hubs, routers, or other computers connected to the network?
B) What is the URL of the website the customer is attempting to access?
C) Are just wireless computers affected?
D) Can the customer print to a networked printer?
E) What is the computer's processor speed?
F) Are both wired and wireless computers affected?

5. A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Disconnect all power sources for several minutes to reset the SMC.
B) Hold the trackpad button down for several seconds to regain cursor control.
C) Press the power button for several seconds to try shutting the computer down.
D) Hold the eject button down for several seconds to reset the application.

Solutions: