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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Context Store
B) Co-Browsing
C) Engagement Designer
D) Work Assignment

2. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Engagement Assistant
B) Microsoft Lync
C) Presence Service
D) Avaya Multimedia Messaging

3. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Experience Portal Platform
B) Avaya Breeze™
C) Avaya Performance Applications Platform
D) Avaya Applications Platform

4. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What are the customer support pain points?
B) What are the agent performance reporting requirements?
C) What is the percentage of customer support Issues that are resolved In one call?
D) What Is the IVR name?
E) Which system support click-to-call from the web?

5. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) The executive summary section of the proposal highlights the solution features.
C) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
D) Avaya can deliver what has been promised.

Solutions: