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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A new customer reported an issue on their site in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones.

Based on the System Monitor traces shown in the exhibit, what is the problem?

A) All cards may not be seated correctly.
B) 20 packets missed means too many packets lost. IP Office stops the call proceeding.
C) Embedded Voicemail is not running properly.
D) You need to buy additional licenses.

2. When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?

A) The user rights are not defined.
B) The upgrade license is not valid in the IP Office.
C) The users have not been assigned a direct dial code.
D) The lines on the system are out of service.

3. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Replace hardware outside warranty.
B) Test and document the results of the implemented solution.
C) Upgrade or downgrade the IP Office core software to fix the issue.
D) Duplicate the issue and obtain traces.
E) Research possible causes and implement a solution

4. When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)

A) Resource view
B) Continuous Log
C) Snapshot
D) Selective View
E) Development Tracing

5. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message in left. The customer does not want to install any software in the organization's client PCs.
Which application would satisfy the customer's requirement?

A) Voicemail Pro with UMS
B) Unified Messaging
C) Message Manager
D) Outcalling
E) Voicemail Pro with IMS

Solutions: