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Avaya Oceana® Solution Support Sample Questions:

1. Which statement describes the function of the Work Assignment Snap-in?

A) It helps Avaya Oceana customer* build their business logic.
B) It provides contextual information.
C) It is responsible for interaction routing.
D) It is a normalized model for all Avaya Oceana resources.

2. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
B) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
C) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
D) It is an agent selection component based on attribute matching across all channels.

3. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) Context Store
B) Work Assignment
C) Unified Collaboration Model
D) Messaging Service
E) ORC Rest Service

4. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) ORCRestService
B) WAlMRestService
C) AgentControllerService
D) CustomerControllerService

5. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A) Accept New Service State
B) Active New Service State
C) Block New Service State
D) Deny New Service State

Solutions: