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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) WebRTC gateway
B) SIP trunk
C) Predictive Router Agent
D) GPE tracking snippet (JavaScript)

2. Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:

A) Number of agents logged in
B) Historical routing outcomes
C) IVR script text
D) Historical interaction volume

3. What is the primary function of an Action Map in Predictive Engagement?
Response:

A) To forecast staffing requirements
B) To assign agents to digital channels
C) To define when and how to engage a visitor
D) To track queue length metrics

4. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Visitor's operating system logs
B) Page dwell times

5. Which two insights can an agent gain from a visitor's interaction history?
(Choose two)
Response:

A) Internal server processing times
B) Which action maps previously triggered
C) Outcome scores per page
D) Visitor scroll patterns

Solutions: