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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A) Allocated to Channels
B) Assign skills to the queue
C) Allotted on Desktop Profile
D) Assign skills in flow
E) Assigned to Capacity-based Teams

2. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) DNS-based trunks
B) certificate-based trunks
C) PSTN trunks
D) registration-based trunks
E) enterprise trunks

3. A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A) Assign skill profile directly to agents.
B) Assign call distribution groups to queues.
C) Associate agents directly with the queue.
D) Associate skill criteria to the queues.
E) Assign skill criteria to the agent teams that are grouped into call distribution groups.

4. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Automatic Number Identification in Flow Designer
B) Assign a wrap-up reason to the outdial queue.
C) default outdial Automatic Number Identification at the tenant level
D) Enable Outdial on a desktop profile.
E) Add the agent to the outbound team.

5. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A) SIP and RTP
B) TLS and SRTP
C) TCP and UDP
D) HTTPS and FTP

Solutions: