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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is a service?

A) Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
B) A tangible or intangible deliverable of an activity
C) A possible event that could cause harm or loss, or make it more difficult to achieve objectives
D) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks

2. Which is a key requirement for a successful service level agreement (SLA)?

A) Using single-system-based metrics that relate to outputs
B) Using individual metrics that relate to the service catalogue
C) Using bundled metrics to relate performance to outcomes
D) Using an agreement between the service provider and service supplier

3. Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

A) Information and technology
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

4. Which is a key element of the 'think and work holistically' guiding principle?

A) Using technology for standard tasks to give people time for complex activities
B) Understanding the methods applicable to complex systems
C) Eliminating metrics which do not contribute to achieving an objective
D) Assessing which procedures can be re-used when improving a service

5. What is defined as any financially valuable component that can contribute to the delivery of a service?

A) Event
B) Configuration item
C) Product
D) IT asset

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