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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What does observability enable in digital product and service management?

A) Improving service reliability through engineering practices
B) Ensuring changes are approved before being deployed
C) Understanding system behaviour through outputs such as logs, metrics, and traces
D) Automatically preventing incidents from occurring

2. Which is an activity of the 'problem management' practice?

A) Restoration of normal service operation as quickly as possible
B) Authorization of changes to resolve the cause of problems
C) Prioritization of problems based on the risk that they pose
D) Resolution of incidents in a time that meets customer expectations

3. What is service quality most concerned with?

A) How well a service meets agreed requirements and expectations
B) The social responsibility of a service provider
C) How quickly incidents are resolved
D) The speed of service development

4. Which element of the operating model refers to third parties contributing to value creation activities?

A) Organizations and people
B) Value streams and processes
C) Value chain
D) Partners and suppliers

5. Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?

A) Capability assessment and development
B) Organizations and people
C) Partners and suppliers
D) General information

Solutions: