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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. What two ways could an Administrator configure a Promotion to target a specific audience?

A) This functionality does not exist in Salesforce Loyalty Management.
B) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
C) Link a promotion to a campaign and associate a segment to the campaign
D) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.

2. A company has an existing Loyalty Program. The Salesforce Administrator has been asked to automate the current redemption process for non-qualifying points based on the products, regions, available dates and tiers.
What task does the Administrator need to complete first to implement a decision table for the redemption process?

A) Create a decision table with input & output values
B) Create a flow to confirm members have points to redeem
C) Set the "Is Redeemable" flag on the Loyalty Program Currency
D) Create an object with fields for storing redemption details

3. Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?

A) Standard Promotion
B) Joint Promotion
C) Cumulative Promotion
D) Aggregate Promotion

4. What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three

A) Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.
B) Transmit Loyalty Promotion Segments to Marketing Cloud
C) Activate and Publish the Segment
D) Automatically Generate a New Individual Relationship

5. Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

A) Create Data Processing jobs
B) Create a Connected App in Platform
C) Create customer integration code
D) Create custom objects in Loyalty

Solutions: