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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which fields are required to create a service activity? (Choose all that apply.)

A) Subject
B) Customers
C) Service
D) Start Time
E) Resources

2. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) charts and reports
B) only reports
C) only charts
D) charts and lists

3. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) You can copy a dynamic marketing list to a static marketing list.
B) Static marketing lists cannot be locked.
C) One dynamic marketing list can contain accounts, contacts, and leads.
D) You can remove members from a dynamic marketing list by using an Advanced Find query.
E) You can add members to a static marketing list by using an Advanced Find query.

4. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead, attach the email message to the lead, and then save the lead.
B) Create a new lead from the Regarding lookup of the email message.
C) Create a new lead and set a connection to the email message.
D) Convert the email message into a lead.

5. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) charts and reports
B) only reports
C) only charts
D) charts and lists

Solutions: