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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
B) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
C) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
D) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.

2. Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?

A) In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.
B) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.
C) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
D) This is a default setting - members will always get a warning when using @channel, @here or
@everyone in any channel with at least six members.

3. You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?

A) Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.
B) Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.
C) With Slack we will build deeper connections by using a single global collaboration platform.
D) Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.

4. Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?

A) #help-it
B) #HELP-IT
C) #help_it
D) #help-it!

5. What is the Slack best practice for managing client engagement and collaboration in projects?

A) Create a Slack Connect channel that connects all team members for project collaboration.
B) Encourage use of email because the client may be new to Slack.
C) Add clients to your Slack instance as guests to work together in one channel.
D) Only add project team members to the Slack Connect channel when they request to be added.

Solutions: