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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A) The service owner
B) The customer
C) The process owner
D) The IT director

2. Which role is responsible for carrying out the activities of a process?

A) Process owner
B) Process practitioner
C) Change manager
D) Service manager

3. Which of the following is an enabler of best practice?

A) Standards
B) Internal experience
C) Technology
D) Academic research

4. Which one of the following would NOT be defined as part of every process?

A) Metrics
B) Inputs and outputs
C) Functions
D) Roles

5. Which process would maintain policies, standards and models for service transition activities and processes?

A) Release management
B) Service transition planning and support
C) Change management
D) Capacity management

Solutions: