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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?

A) 2 - Secondary Distributor AWs
B) 1 - Primary Distributor AW, 1 - Secondary Distributor AW
C) 1 - Secondary Distributor AW, 1 - Client AW
D) 2 - Client AWs
E) 1 - Primary Distributor AW, 1 - Client AW
F) 1 - Primary Client AW, 1 - Secondary Client AW

2. Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition
B) Cisco Unified Contact Center Enterprise Siebel CRM Connector
C) Cisco Unified Contact Center Enterprise Cisco Agent Desktop
D) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop

3. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?

A) WebView 8.0(x) does not include report templates for 15-minute-interval reports.
B) WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.
C) Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.
D) Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.

4. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) plays music on hold and in queue for callers
B) records and stores voice calls for quality purposes
C) terminates media streams for agents and callers
D) provides routing and queuing instructions for contacts

5. In the default configuration of the Cisco Unified Contact Center Enterprise 8.0(x), when an agent enters an incorrect password, the system automatically takes which action?

A) The system locks the agent out for 15 minutes after three unsuccessful log-in attempts in a 15minute period.
B) The system locks the agent out for 10 minutes after five unsuccessful log-in attempts in a 30minute period.
C) The system locks the agent out for three minutes after three unsuccessful log-in attempts in a five-minute period.
D) There is no tracking of unsuccessful log-in attempts, and the system does not make any attempt to lock out the agent.

Solutions: