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WGU Operations-Management Practice Q&A's

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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Principles and philosophies
  • 2. Cost of quality
- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts
Topic 2: Capacity Planning and Facility Layout15%- Layout Design
  • 1. Product, process, fixed-position layouts
  • 2. Location decision factors
- Capacity Concepts
  • 1. Capacity strategies and expansion
  • 2. Design capacity, effective capacity, utilization
Topic 3: Supply Chain and Inventory Management20%- Inventory Control
  • 1. EOQ, reorder point, safety stock
  • 2. Just-in-Time (JIT) and lean systems
- Supply Chain Design
  • 1. Logistics and distribution
  • 2. Supplier relationships and tiers
Topic 4: Forecasting and Project Management20%- Project Management
  • 1. Project lifecycle and scope
  • 2. CPM/PERT, critical path analysis
- Demand Forecasting
  • 1. Error measurement and accuracy
  • 2. Qualitative and quantitative methods
Topic 5: Process Design and Analysis20%- Process Types
  • 1. Line, batch, continuous, project processes
  • 2. Product vs service processes
- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

Why is the marketing plan essential to the creation of the aggregate plan?

A. The marketing plan provides insight into operations goals and activities for the year.
B. The actual market demand in the marketing plan is required to make adjustments to other plans.
C. Research and development in the marketing plan drives new products.
D. Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.


Question 2

Which instrument would use an allocation process for space requirements in an industry scenario?

A. Rectilinear distance
B. Block plan
C. Relationship chart (REL)
D. From-to matrix


Question 3

What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?

A. RFEAU (Reliability Flexibility Expenses and Asset Utilization)
B. SCM (Supply Chain Metrics)
C. SCAM (Supply Chain Accreditation Model)
D. SCOR (Supply Chain Operations Reference)


Question 4

A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?

A. Planning
B. Conception
C. Feasibility analysis
D. Execution


Question 5

What are two strategic objectives for every member of the supply chain?
Choose 2 answers

A. Becoming more efficient
B. Increasing cost effectiveness
C. Finding the best distribution location
D. Increasing end-customer demand
E. Reducing production and delivery times


Solutions:

Question 1
Answer: A
Question 2
Answer: B
Question 3
Answer: D
Question 4
Answer: B
Question 5
Answer: A,B

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