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Updated: May 26, 2026
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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)
A) By using the benefit of Avaya Aura® Contact Center
B) By using the benefit of Call Center Elite
C) By using the benefit of Avaya IX'M Workforce Engagement
D) By using the benefit of Avaya Proactive Contact
E) By using the benefit of Avaya Call Management System
2. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
A) Multiple Server - Multiple VMS
B) Multiple Servers with Single VMS
C) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
D) CM Server Separation
3. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
A) Presence Snap-in D)
B) Engagement Designer Snap-In
C) Context Store Snap-In
D) Enhanced Call Control Snap-in
4. A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?
A) Expert Agent Selection
B) Business Advocate
C) Best Service Routing
D) Advanced Call Vectoring
5. Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
A) Avaya IX™ Orchestration
B) Visual Designer
C) Graphical Designer
D) Call Vectoring
Solutions:
| Question # 1 Answer: B,C,E | Question # 2 Answer: C,D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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