Read Online 33820X Test Practice Test Questions Exam Dumps
Easily To Pass New 33820X Premium Exam Updated [Apr 22, 2023]
NEW QUESTION 37
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
- A. Application Servers
- B. Experience Portal Manager
- C. Media Processing Platform
- D. IX™ Orchestration
Answer: C
NEW QUESTION 38
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. Enterprise
- B. Secure
- C. ReadyNow
- D. Custom
Answer: C
NEW QUESTION 39
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Oracle Sun Blade 150
- B. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
- C. Amazon Web Services
- D. Avaya Solutions Platform Servers
- E. Oracle Fire V880/V890
Answer: B,C,E
NEW QUESTION 40
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
- A. Avaya Workspaces® for Elite
- B. Avaya Control Manager
- C. Avaya Breeze®
- D. Avaya Oceana®
Answer: A
NEW QUESTION 41
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Avaya provides tools to install/upgrade the VMware hypervisor.
- B. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- C. Standard VMware version (non-customized) is used.
- D. Remote upgrade of servers is supported, and site visit is not required.
Answer: B,C
NEW QUESTION 42
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. Call Center Elite includes Business Advocate.
- B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- C. Call Center Elite requires CMS.
- D. It is sold through Direct and Indirect channels.
- E. CC-Elite can be ordered as a standalone for a 3rd party PBX.
Answer: A,B,E
NEW QUESTION 43
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
- A. 15 or less
- B. 10 or less
- C. 20 or less
- D. 5 or less
Answer: B
Explanation:
Reference:
https://documentation.avaya.com/ko-KR/bundle/PartnerCloudPoweredbyAvayaxCaaSSolutionDescription_r30/page/EMC_features_in_CCaaS.html
NEW QUESTION 44
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Aura® Call Center Elite
- B. Avaya Aura® Elite Multichannel
- C. Avaya Proactive Contact
- D. Avaya Intelligent Customer Routing
Answer: A
NEW QUESTION 45
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
- A. Advanced Call Vectoring
- B. Business Advocate
- C. Best Service Routing
- D. Expert Agent Selection
Answer: B
NEW QUESTION 46
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
- A. MS SQL 2016
- B. MS Windows Server 2016
- C. Microsoft.NET Framework R4.7.2
- D. MS Windows Server 2012
- E. MS SQL 2017
Answer: B,C,E
NEW QUESTION 47
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Quality Monitoring
- B. Speech/Voice Analytics
- C. Customer Feedback
- D. Workforce Management
- E. Desktop and Process Analytics
Answer: B,C,E
NEW QUESTION 48
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
- A. EMC Plug-In
- B. Presence Plug-In
- C. Agent Plug-in
- D. Supervisor Plug-In
Answer: D
NEW QUESTION 49
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Enterprise Analytics
- B. Workforce Management
- C. Quality Monitoring
- D. Customer Feedback
- E. Expert Agent Selection
Answer: B,C,D
NEW QUESTION 50
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Speech/Voice Analytics
- B. Workforce Management
- C. Desktop and Process Analytics
- D. Customer Feedback
- E. Quality Monitoring
Answer: A,B,E
NEW QUESTION 51
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Aura® Elite Multichannel
- B. Avaya Aura® Call Center Elite
- C. Avaya Control Manager
- D. Avaya Proactive Contact
Answer: D
NEW QUESTION 52
A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Workspaces® for Elite
- C. Avaya Breeze®
- D. Avaya Call Management System
Answer: B
NEW QUESTION 53
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 110
- B. ASP 100
- C. ASP 120
- D. ASP 130
Answer: A
NEW QUESTION 54
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. CPaaS
- B. Hybrid
- C. Private
- D. Public
Answer: B
NEW QUESTION 55
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
- A. EMC-SQL-DB
- B. EMC-IDS
- C. EMC-XML
- D. EMC-VMS
- E. EMC-CORE
Answer: A,B,E
NEW QUESTION 56
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Aura® Elite Multichannel
- C. Avaya Call Management System
- D. Avaya Intelligent Customer Routing
Answer: C
NEW QUESTION 57
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Virtual Private Clouds
- B. Proof of Concept
- C. Ready Now Solutions
- D. Contact Center Bundles
Answer: A
NEW QUESTION 58
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