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Updated: Aug 11, 2026
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SAP C_C4H510_04 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Number: | C_C4H510_04 |
| Exam Price: | USD 550 |
| Related Certifications: | C4H440 SAP Service Cloud related associate certifications |
| Passing Score: | 63% |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple choice, Multiple response, Scenario-based |
| Available Languages: | English |
| Sample Questions: | SAP C_C4H510_04 Sample Questions |
| Exam Way: | Online at SAP Certification Hub or onsite through authorized centers |
| Pre Condition: | Recommended CRM/Service domain knowledge and SAP Cloud for Customer experience |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_04-sap-certified-application-associate--sap-service-cloud-2011-g/ |
SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP Service Cloud Certification Exam Details:
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Passing Score | C_C4H510_04 - 63% |
| Level | Associate |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Duration | 180 mins |
| Exam Price | $550 (USD) |
| Number of Questions | 80 |
| Reference Books | C4H440, C4H510 |
| Schedule Exam | SAP Training |
| Exam Code | C_C4H510_04 |
SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Personalization and Extensibility | <8% | - Mashups and custom business object configuration |
| Topic 2: Reporting | <8% | - Interactive dashboards and Excel reporting |
| Topic 3: Data Management | 8-12% | - Data migration templates and mass data maintenance |
| Topic 4: Service Business Processes | 8-12% | - Ticket processing and fulfillment |
| Topic 5: Service Elements and Notification | 8-12% | - Setup service levels, categories and work distribution - Configure notification processes and workflow conditions |
| Topic 6: Service Objects | 12%+ | - Warranty management - Registered products and installed base usage |
| Topic 7: Contracts and Case Management | <8% | - Configuration of contracts |
| Topic 8: User Management | 8-12% | - Maintain employees, roles and access rights |
| Topic 9: Communication Channels & Knowledge Base | 8-12% | - Implement and use service knowledge base - Configure communication channels for service tickets |
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