A fully updated 2022 C_C4H510_04 Exam Dumps exam guide from training expert Actualtests4sure
Provides complete coverage of every objective on exam and exam preparation C_C4H510_04
C_C4H510_04 Exam Certification Details:
| Languages: | English |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Duration: | 180 mins |
| Exam: | 80 questions |
NEW QUESTION 64
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.
- A. Warranty category
- B. Incident category
- C. Process category
- D. Maintenance category
- E. Cause category
Answer: B,C,E
NEW QUESTION 65
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.
- A. You will need to create an initial file based on predefined fields.
- B. Data can be loaded or changed only once.
- C. The migration execution requires an approval from SAP Cloud Support.
- D. You will need to cleanse the legacy data.
Answer: A,D
NEW QUESTION 66
Which tool would you use to create high data volumes in SAP Service Cloud?
- A. Data Workbench
- B. Job Manager
- C. Mass data maintenance
- D. Form Templates
Answer: A
NEW QUESTION 67
Which feature is used to limit values in a drop-down list?
- A. Personalization
- B. Extension fields
- C. Code list restriction
- D. Adaptation
Answer: C
NEW QUESTION 68
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
- A. Keep the incident lightweight and use screenshots only if it is necessary.
- B. Check for solutions in the Help Center.
- C. Always create the incident with medium priority and adjust it later if applicable.
- D. Report the incident from the screen in which the issue occurs.
- E. Always include step-by-step instructions on how to recreate the issue.
Answer: B,D,E
NEW QUESTION 69
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Transaction
- B. Contracts
- C. Customer
- D. Maintenance plan
Answer: A,C
NEW QUESTION 70
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Counter-based
- B. Cyclical
- C. Recall
- D. Absolute
Answer: B,D
NEW QUESTION 71
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Workflow rule
- B. Resource scheduler
- C. Feature action within tickets
- D. Maintenance plan
Answer: A,C
NEW QUESTION 72
Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.
- A. Activate Scoping Item Determination for Territory Owner in Transaction
- B. Assign Restriction Rules
- C. Usage of Delegates
- D. Configure Work Distribution Rules for Employees
Answer: B,D
NEW QUESTION 73
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.
- A. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- B. The determination rules have been configured, but not activated.
- C. The question related to SLAs must be activated in project scoping.
- D. A workflow rule has to be scheduled to trigger the determination.
Answer: B,C
NEW QUESTION 74
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
- A. Workflow rule
- B. Visit planner
- C. Activity planner
- D. Activity list
Answer: A
NEW QUESTION 75
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
- A. Service agents
- B. Employees
- C. Territories
- D. Incidents
Answer: C,D
NEW QUESTION 76
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Business role
- B. Business user
- C. Service agent
- D. Employee
Answer: B
NEW QUESTION 77
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.
- A. With the Dashboard Designer, KPIs can be joined to a new data source.
- B. With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
- C. You can create new custom reports based on join data sources.
- D. You can add custom fields in data sources and reports.
Answer: C,D
NEW QUESTION 78
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Reporting
- B. Controlling validity of the service catalog
- C. Determining fine-tuning settings
- D. Controlling responsibility
- E. Determining service level assignments
Answer: A,B,E
NEW QUESTION 79
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?
- A. Knowledge base integration
- B. Social channel setup
- C. Work distribution
- D. SLA
Answer: A
NEW QUESTION 80
......
SAP C_C4H510_04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
Tested Material Used To C_C4H510_04: https://surepass.actualtests4sure.com/C_C4H510_04-practice-quiz.html
