Prepare with reliable ITIL-F Pass-King Test Braindumps
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Updated: Sep 04, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITIL-F / EX0-105 |
| Exam Duration: | 60 (75 for non-native language) |
| Exam Price: | ~$250–$383 USD (varies by region) |
| Certificate Validity Period: | Lifetime |
| Available Languages: | German, French, Portuguese, Arabic, Chinese, Dutch, Spanish, English, Japanese |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Strategic Leader ITIL Expert ITIL 4 Managing Professional |
| Exam Format: | Closed book, Multiple choice |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere) or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; accredited training recommended but not required |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System (SVS) | 15% | - Governance - Overview and purpose of SVS |
| Service Management Practices | 15% | - Problem management - Service request management - Service desk - Incident management - Change enablement |
| Four Dimensions of Service Management | 15% | - Organizations and people - Information and technology - Value streams and processes - Partners and suppliers |
| ITIL Guiding Principles | 15% | - Focus on value - Keep it simple and practical - Optimize and automate - Think and work holistically - Progress iteratively with feedback - Start where you are - Collaborate and promote visibility |
| Key Concepts of Service Management | 10% | - Value, services, utility, warranty, outcomes, costs, risks - Service relationships: provider, consumer, sponsor, user |
| General Management Practices | 15% | - Relationship management - Service level management - Information security management - Continual improvement - Supplier management |
| Service Value Chain | 15% | - Improve - Deliver and support - Engage - Plan - Design and transition - Obtain/build |
EXIN ITIL Foundation Sample Questions:
Question 1
Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?
A. Outsourced
B. Local
C. Virtual
D. Centralized
Question 2
What BEST describes the value of continual service improvement to the business?
A. It supports the creation of a portfolio of quantified services
B. It provides quick and effective access to standard services
C. It improves governance by building controls into service designs
D. It results in gradual improvement in cost effectiveness
Question 3
Which role is responsible for carrying out the activities of a process?
A. Process owner
B. Process practitioner
C. Change manager
D. Service manager
Question 4
A Service design package (SDP) would normally be produced for which of the following?
1 . A new IT service
2 . A major change to an IT service
3 . An emergency change to an IT service
4 . An IT service retirement
A. 2, 3 and 4 only
B. None of the above
C. 1, 2 and 4 only
D. All of the above
Question 5
What BEST describes the value of service operation to the business?
A. It ensures IT services are continuously aligned to business requirements
B. It supports the creation of a portfolio of quantified services
C. It reduces the duration and frequency of service outages
D. It defines the control of service assets and configurations
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: C |
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