Exam Code: MB2-712
Exam Name: Microsoft Dynamics CRM 2016 Customization and Configuration (MB2-712日本語版)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics CRM

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Updated: Sep 02, 2026

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Microsoft MB2-712日本語 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Microsoft Dynamics CRM 2016 Customization and Configuration
Exam Number:	MB2-712
Certificate Validity Period:	Certification retired; no renewal period specified
Related Certifications:	Microsoft Specialist: Dynamics CRM 2016 Customization and Configuration MCSA: Microsoft Dynamics 365
Exam Format:	Case Study, Scenario-based Questions, Multiple Response, Drag and Drop, Multiple Choice
Passing Score:	700/1000
Exam Duration:	120 minutes
Available Languages:	English
Exam Price:	USD 165
Real Exam Qty:	40-60
Sample Questions:	Microsoft MB2-712日本語 Sample Questions
Exam Way:	Pearson VUE testing centers and online proctored delivery (during exam availability period).
Pre Condition:	No mandatory prerequisite exam. Practical experience with Microsoft Dynamics CRM 2016 customization and configuration is recommended.
Official Syllabus URL:	https://learn.microsoft.com/en-us/credentials/certifications/exams/mb2-712/

Microsoft Dynamics CRM 2016 Customization and Configuration Exam Certification Details:

Exam Price	$165 (USD)
Schedule Exam	Pearson VUE
Number of Questions	40-60
Duration	120 mins
Passing Score	700 / 1000
Exam Name	Microsoft Certified Professional (MCP) - Microsoft Dynamics CRM 2016
Exam Code	MB2-712
Books / Training	80729: Customization and Configuration in Microsoft Dynamics CRM 2016
Sample Questions	Microsoft Dynamics CRM 2016 Customization and Configuration Sample Questions

Reference: https://www.microsoft.com/en-hk/learning/exam-MB2-712.aspx

High level topics covered by our practice test

This Web Simulator is for Candidates Consultants, technical support technicians, and system administrators. Candidates need a working knowledge of Dynamics CRM features and functionality, as well as a working knowledge of development, implementation, and data structures to model CRM business rules and workflow.

The Web Simulator will also help candidates who take this exam to find the most appropriate questions and answers regarding Microsoft Dynamics CRM 2016 use.

Microsoft MB2-712日本語 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Create and Manage Microsoft Dynamics CRM Solutions, Forms, Views, and Visualizations	25%	- Create and manage Dynamics CRM solutions 1. Identify solution types 2. Understand solution components 3. Create managed and unmanaged solutions 4. Work with multiple solutions 5. Configure publishers and versions 6. Import and export solutions - Customize Dynamics CRM forms 1. Work with navigation 2. Use multiple forms 3. Build a form 4. Understand the form structure 5. Use specialized form components 6. Use access teams and sub-grids 7. Implement form customizations and mobile clients 8. Understand form types - Implement Dynamics CRM views and visualizations 1. Customize views 2. Manage system, public, and personal views 3. Use themes 4. Customize charts 5. Create, modify, and delete views 6. Customize dashboards 7. Understand view types
Topic 2: Manage and Implement Microsoft Dynamics CRM Entities, Entity Relationships, and Fields	25%	- Implement entity relationships 1. Work with hierarchical data 2. Create connections and connection roles 3. Understand and configure entity mapping 4. Understand relationship types 5. Understand cascading rules - Manage Dynamics CRM entities 1. Manage entity properties 2. Manage entity ownership 3. Understand system and custom entities - Configure field customizations 1. Understand status and status reasons 2. Understand and configure fields 3. Configure field properties 4. Create alternate keys 5. Configure global option sets 6. Configure field-level security 7. Use rollup fields 8. Use calculated fields
Topic 3: Implement Business Rules, Workflows, and Business Process Flows	25%	- Implement and manage business rules 1. Understand when to use business rules 2. Understand how business rules are triggered 3. Configure business rules, conditions, and actions 4. Understand business rule scopes - Implement and manage business process flows 1. Create business process flows 2. Manage business process flow behavior 3. Configure stages and steps - Implement and manage workflows, dialogs, and custom actions 1. Configure dialogs 2. Implement custom actions 3. Manage process execution 4. Create and manage workflows
Topic 4: Configure Microsoft Dynamics CRM	25%	- Configure Dynamics CRM settings 1. Perform user management 2. Manage teams 3. Configure auditing, document management, and collaboration 4. Configure email 5. Configure business units - Manage Dynamics CRM security 1. Configure security roles 2. Assign security roles 3. Manage access 4. Understand security roles 5. Work with multiple security roles 6. Configure access levels 7. Configure security hierarchy 8. Define permissions and privileges

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