Pegasystems Certified System Architect (CSA) 74V1 Sample Questions:

1. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.
How do you configure this requirement?

A) Add an alternate stage to the case life cycle to change the address.
B) Add a case-wide optional action to the workflow for the address submission.
C) Add a button to each assignment to present the customer with a form to submit a new address.
D) Add a case-wide optional process to the case workflow to perform the address change.

2. Which requirement can be implemented through circumstancing?

A) An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.
B) An application sets the default shipping option for orders that exceed USD100 to two-day delivery.
Otherwise, the default option is five-day delivery.
C) An application audits insurance claims that an insurance adjuster values at USD10000 or greater.
Otherwise, the claim is approved.
D) An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.

3. Choose two scenarios that you configure using procedural processing. (Choose Two)

A) A purchase order request page with a summary of items. The order total price updates after the customer changes a quantity.
B) A prescription order page with a list of available prescriptions sent from the customer's health care provider. When the user opts to fill one or more prescriptions, the cost summary updates.
C) A flight booking page where customers can adjust the location and date of the departure and return flights. The ticket prices recalculate after the customer chooses the "recalculate price" option.
D) A restaurant reservation page in which the user chooses a reservation fen e and the system returns the number of available tables.

4. Your online shopping application serves international customers. You need to define a Data Page that holds currency exchange rates. All users accessing the application need to use the information.
The Scope of this Data Page should be set to _____.

A) Requestor
B) Application
C) Thread
D) Node

5. Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

A) Replace the Wait step in the Item Return stage with a Change Stage step.
B) Add a decision in the Item Return process to change the stage when a return is not necessary.
C) Add an Item Retention alternate stage and define a process for retention of item.
D) Add a condition to skip the Item Return stage when a return is not necessary.

Solutions: