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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

A) Applicability
B) Suitability
C) Suppression rules
D) Eligibility

2. Myco, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

A) schedule an outbound run with a limited number of customers
B) preview section from the email content editor
C) a seed list from the Test Message tab
D) a list of customer email addresses from the Test Message tab

3. To which types of decisions can Pega Customer Decision Hub be applied?

A) Determining the cause of a customer's problem
B) Determining why response rates for a campaign in one region are below average
C) Determining how to optimize the product portfolio to increase market share
D) Determining how to retain a customer

4. U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.

As a decisioning consultant, how do you implement the business requirement?

A) Add a decision table to a decision strategy and reference it in the scorecard component.
B) Add three contact policies that correspond to the three risk segments.
C) Add the risk segmentation rules in the Results tab of the scorecard rule.
D) Add a decision table to a decision strategy and pass the credit score as the parameter.

5. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?

A) Set contact limits for both the groups.
B) Create a decision strategy at the Issue-level.
C) Enable an engagement policy for the second group.
D) Map a real-time container to the Top-level or Issue-level.

Solutions: