Ultimate Guide to Prepare Free Avaya 78950X Exam Questions & Answer
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Avaya 78950X Exam Syllabus Topics:
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NEW QUESTION 32
Which type of application variables are used to reference the sample prompts?
- A. LANGUAGE type variables
- B. RAN type variables
- C. STRING type variables
- D. MUSIC type variables
Answer: C
NEW QUESTION 33
Which statement about the Avaya SIP Sleuth is true?
- A. It must be downloaded and run from the AMS element manager.
- B. It is a separate downloadable application that runs on a local workstation PC.
- C. It is a pre-installed application found under Contact Center Common Utilities.
- D. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).
Answer: A
NEW QUESTION 34
Refer to the exhibit.
How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 35
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A. Active Directory Domain account
- B. IP Office user account
- C. Windows user account
- D. SIP user account
Answer: A,C
NEW QUESTION 36
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
- A. IP Office Configuration
- B. ACCS CCMM Administrator
- C. ACCS CCMA Configuration
- D. Orchestration Designer (OD)
Answer: A,D
NEW QUESTION 37
What are the two locations where a historical report can be saved? (Choose two.)
- A. In the Private Report Templates folder
- B. In the Public Report Templates folder
- C. In the Scheduled Events folder
- D. In a Group folder
Answer: A,D
NEW QUESTION 38
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A. The control directory number is not acquired.
- B. The IP Office Short Code is not configured under the IP Office Server node.
- C. No agents are logged into any ACCS skillsets.
- D. The master script is not activated.
Answer: C
NEW QUESTION 39
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?
- A. The Replication account setup must be different between Primary and Backup AAMS.
- B. The UUID from Backup AAMS should be selected for use on Primary AAMS.
- C. The UUID from Primary AAMS should be selected for use on Backup AAMS.
- D. Enable High Availability should only be selected on the Primary AAMS.
Answer: C
NEW QUESTION 40
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)
- A. One voice license
- B. One multiplicity license
- C. One mobile agent license
- D. One multimedia license
Answer: A,B
NEW QUESTION 41
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The E-mail Manager
- B. The CCMA
- C. The outbound campaign Management Tool
- D. The Multimedia Contact Manager
Answer: B
NEW QUESTION 42
Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)
- A. The outbound component of the ACCS Launchpad
- B. The Configuration component of the ACCS Launchpad
- C. The ACCS Multimedia administration component
- D. The ACCS Ignition Wizard
Answer: C,D
NEW QUESTION 43
Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?
- A. CCT
- B. CCMM
- C. CCMS
- D. CCMA
Answer: A
NEW QUESTION 44
When working with application flows, which statement about errors In syntax and logic in Orchestration Designer is true?
- A. The errors are automatically corrected.
- B. They appear in the problems view in Orchestration Designer.
- C. The errors are signaled by Orchestration Designer at the instant they occur,
- D. They appear in the error log view.
Answer: A
NEW QUESTION 45
To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer's site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignition Which deployment type does this represent?
- A. Hardware Appliance option
- B. DVD option
- C. Trunkey option
- D. Software Appliance option
Answer: C
NEW QUESTION 46
Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)
- A. A signed certificate in .crt format
- B. A signed certificate in .pl2 format
- C. A signed certificate in .p12 format
- D. A CA root certificate from Private or Public CA
- E. A CA root from IP Office server
Answer: C,D,E
NEW QUESTION 47
Which statement about the value of a global variable Is true?
- A. It can be changed during a call if It is flagged as a wild variable.
- B. It can only be changed by deleting and re-entering it.
- C. It can be changed during a call using the assign command in a script.
- D. It can only be changed in the variable editor.
Answer: B
NEW QUESTION 48
Which statement about the Orchestration Designer Treatment block is true?
- A. It is used to connect the caller to voice mail.
- B. It is used to play re-assurance messages to the caller.
- C. It is used to offer the caller a selection prompt.
- D. It is used to play music to the caller.
Answer: A
NEW QUESTION 49
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