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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
HP Business Service Management Solutions Overview- HP Business Service Management (BSM) value proposition
  • 1. IT service monitoring concepts
    • 2. Business-aligned IT management
      - HP BSM solution positioning and sales approach
      • 1. Customer pain points identification
        • 2. Solution mapping to business outcomes
          Sales and Customer Engagement Skills- Consultative selling methodology
          • 1. Discovery of business requirements
            • 2. Value-based selling techniques
              - Competitive positioning
              • 1. Handling objections in enterprise sales
                • 2. Differentiating HP BSM solutions
                  HP Software and IT Management Portfolio- HP IT Service Management solutions
                  • 1. Service monitoring and analytics
                    • 2. Incident and performance management
                      - Integration with enterprise IT environments
                      • 1. Hybrid IT environments
                        • 2. Cloud and on-prem integration concepts

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          Question 1

                          Which additional personas are key influencers on a potential infrastructure management solution sale with the director of operations? (Select three.)

                          A. HVP of applications
                          B. security analyst
                          C. Windows administration manager
                          D. LOB manager for application support
                          E. database administrator
                          F. QA test director


                          Question 2

                          What is the HP approach to model-driven or model-based operations for the HP BSM solution?

                          A. modeling prioritized event calculations by their level of priority
                          B. a dynamic service model that maps dependencies and relationships in real time
                          C. modeling virtualized environments prior to rolling them out into production
                          D. an operational service desk system with automated ticket generation


                          Question 3

                          Which HP Infrastructure Management solution helps organizations accelerate time-to-repair by preventing the inconsistencies and misconfigurations that are at the root of most problems?

                          A. Network Node Manager i
                          B. ServerAutomation
                          C. Network Operations Center
                          D. Network Monitoring


                          Question 4

                          What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)

                          A. vendor and tool consolidation
                          B. assured IT Infrastructure uptime
                          C. return on investment
                          D. lowering total cost of ownership
                          E. reduction in event rates
                          F. operational and capital expense reduction


                          Question 5

                          Which HP Operations Analytics tool provides IT Operation Teams fast analysis from all device and machine data records?

                          A. Operations Logger
                          B. OMi Interface Dashboard
                          C. Vertica
                          D. Service Health Analyzer


                          Solutions:

                          Question 1
                          Answer: B,C,E
                          Question 2
                          Answer: B
                          Question 3
                          Answer: B
                          Question 4
                          Answer: B,C,F
                          Question 5
                          Answer: C

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