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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
B) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
C) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
D) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.

2. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
B) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
C) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
D) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

3. What advantage do HP Imaging and Application Services offer customers?

A) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
B) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
C) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
D) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.

4. When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?

A) Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
B) At the time designated in the customer's service level agreement for implementing the customer's request for changes
C) During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
D) A minimum of six months before the existing Care Pack Services expire in order to complete the sales process

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