Prepare with reliable ITILSC-OSA日本語 Pass-King Test Braindumps
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Updated: Sep 08, 2026
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EXIN ITILSC-OSA日本語 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Service Capability Operational Support and Analysis Exam |
| Exam Number: | ITILSC-OSA |
| Certificate Validity Period: | 3 years |
| Exam Format: | Gradient scoring, Closed-book, Scenario-based multiple-choice |
| Exam Price: | 399 USD |
| Exam Duration: | 90 (120 for non-native language) |
| Related Certifications: | ITIL V3 Foundation ITIL Expert ITIL Intermediate Capability Stream |
| Passing Score: | 70% (28/40 points) |
| Available Languages: | Danish, Brazilian Portuguese, German, Japanese, English, Spanish (Latin America), French |
| Real Exam Qty: | 8 scenario-based, gradient-scored |
| Recommended Training: | AXELOS Official Syllabus EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | EXIN ITILSC-OSA日本語 Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | Hold ITIL V3 Foundation or ITIL 4 Foundation; 30 hours accredited training recommended; 2–4 years ITSM experience desirable |
| Official Syllabus URL: | https://www.exin.com/en/exams/itil-service-capability-operational-support-and-analysis-itilsc-osa |
Exam Details
The professionals who plan to get certified need to nail the ITIL ITILSC-OSA test. It has the duration of 1.5 hours and comes with several multiple-choice questions. The pass mark is 28 on a scale of 40. The exam is given in the English, Japanese, Brazilian Portuguese, Spanish (Latin America), French, Danish, and German languages.
For more info visit:
PeopleCert ITILSC-OSA Exam Reference
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident Management | 20% | - Prioritization and escalation - Process flow and activities - Objectives and scope - Interfaces and KPIs |
| Topic 2: Request Fulfillment | 10% | - Request models and automation - Process and activities - Purpose and scope |
| Topic 3: Access Management | 10% | - Purpose and policies - Process steps and controls - Compliance and security |
| Topic 4: Event Management | 15% | - Metrics and interfaces - Activities and processes - Purpose, scope, principles |
| Topic 5: Technology and Implementation Considerations | 5% | - Challenges and risks - Critical success factors - Tools and automation |
| Topic 6: Operational Support and Analysis Principles | 15% | - Core concepts and terminology - Business value and optimization - Service Operation lifecycle context |
| Topic 7: Service Desk and Technical/Application/IT Operations Management | 10% | - Technical management activities - Service desk functions and structure - IT operations control and facilities management - Application management practices |
| Topic 8: Problem Management | 15% | - Root cause analysis techniques - Known errors and workarounds - Proactive and reactive activities |
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