Prepare with reliable ITILSC-OSA Pass-King Test Braindumps
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Updated: Sep 04, 2026
No. of Questions: 26 Questions & Answers with Testing Engine
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EXIN ITILSC-OSA Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Intermediate Capability: Operational Support and Analysis (OSA) |
| Exam Number: | ITILSC-OSA |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Price: | Approximately USD 250 (varies by region and exam institute) |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 8 scenario-based multiple choice questions |
| Passing Score: | 70% (28/40) |
| Exam Format: | Scenario-based multiple choice, Multiple answer questions |
| Related Certifications: | ITIL Foundation ITIL Intermediate Capability: Planning, Protection and Optimization (PPO) ITIL Intermediate Capability: Service Offerings and Agreements (SOA) ITIL Managing Across the Lifecycle (MALC) |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN ITIL Certification Page |
| Sample Questions: | EXIN ITILSC-OSA Sample Questions |
| Exam Way: | Computer-based exam (online proctored or test center) |
| Pre Condition: | ITIL Foundation certification is required before taking this exam. |
| Official Syllabus URL: | https://www.exin.com |
Who should take the ITILSC-OSA exam
The PeopleCert ITILSC-OSA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-OSA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-OSA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-OSA Exam then he should take this exam.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Access Management | - Authorization and rights management - Identity and access control principles |
| Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Problem Management | - Known error database usage - Root cause analysis techniques |
| Event Management | - Event detection and filtering - Event correlation and response |
| Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Operational Activities | - Monitoring and control activities - IT operations management practices |
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